Because sweet moments deserve safe handling.
At Nana’s Baking Company, we don’t just bake cookies—we bake trust. Your privacy matters to us, and we’re committed to keeping your personal information safe, secure, and used with care.
What We Collect
When you join our club, place an order, or connect with us, we may collect:
Your name, email address, phone number, and shipping information
Payment and order details (securely handled via third-party processors)
Feedback, stories, images, or messages you choose to share with us
How you interact with our website (to improve performance and marketing)
How We Use Your Info
We use your information to:
Process and deliver your orders
Send you updates, sweet offers, and product announcements
Invite you to test new products and share feedback
Improve your experience and tailor our content
Celebrate special moments—just like Nana would
Your Rights (CCPA, GDPR, and More)
You have full control over your personal data. You can:
Request a copy of your personal information
Ask us to correct or delete your data
Opt out of promotional communications anytime
Say no to the sale of your personal information (we don’t sell it anyway!)
To submit a data request, please fill out our Support Request Form.
Cookies & Tracking
We use cookies to personalize your experience and help our site run smoothly. You can disable cookies in your browser settings if you prefer, though this may affect some features.
Security & Storage
Your privacy is our priority. We use encryption, secure platforms, and trusted third-party services to protect your information. We only keep your data as long as needed for business, legal, or customer service reasons—and then, it’s deleted securely.
Sharing Your Info
We never sell your personal data. We only share it with trusted partners who help us operate—like payment processors, shipping providers, and email services—and only to fulfill your experience with us.
Children’s Privacy
We do not knowingly collect personal information from children under 13. If we become aware of such a case, we’ll delete the data immediately.
Content Usage & Consent
By submitting any stories, photos, videos, reviews, or other content to Nana’s Baking Company—whether through our website, social media, forms, or email—you grant us permission to use, edit, and share your content for promotional purposes. This may include:
Social media posts
Email newsletters
Advertising and marketing materials
Website content or product highlights
This permission is:
Royalty-free (you will not be paid)
Worldwide (usable across all locations)
Perpetual (valid indefinitely)
Non-exclusive (you still own your content too)
If you’d like to withdraw your consent, you may do so anytime through our Support Request Form.
Please note: Withdrawal of consent applies to future use only. Any content already published or in use may continue to be used by Nana’s Baking Company.
We’re honored to celebrate your sweet stories and will always treat your contributions with care and gratitude.
Policy Updates
This policy may be updated occasionally to reflect new laws, technologies, or services. If major changes are made, we’ll notify you through our usual channels.
Support Requests
Need help or have questions about your data? We’re here for you. For any privacy-related inquiries or support requests, please fill out our Contact Form.
Because your trust is the secret ingredient in everything we make.
💙 Thank you for being part of the Nana’s Baking Company family.