Return Policy
ALL SALES ARE FINAL. Most Storefront owners will accept returns for refund or exchange, for items damaged in transit. (It is up to the Storefront owner’s discretion)
Refunds and Exchanges
To be eligible for a refund or exchange, you must first contact the Storefront within 14 days of receiving the goods to alert us of the damage, then return the damaged item to us. (See Shopper FAQs to learn how to contact Storefronts) Upon receipt of the damaged item the Storefront may ship out a replacement, if available. If a replacement is not available you may receive a refund of the full purchase price of your item. (The shipping costs are nonrefundable)
OneCity is not responsible for lost or stolen package confirmed to be delivered to an address entered for an order. Before reaching out to a Storefront please confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information by signing into your Shopper Account (See Shopper FAQs to learn how to sign into your Shopper Account)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you are unable to settle the matter with the Storefront Directly, please reach out to OneCity.
Contact support@onecitymarket.com for assistance.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Deductions from the reimbursement for loss in value of any goods supplied, (if the loss is the result of unnecessary handling by you) may be made.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.